Delete your account
You can ask us to delete your Clarity Caddy account and the data attached to it at any time. There is no charge, and you do not need a reason.
In the app
The fastest way is in the app itself: open Settings → Delete account, type DELETE to confirm, and your account and data are removed immediately. You do not need to contact us.
Clearing your golf data without deleting your account
If you want a clean slate rather than an exit, open Settings → Clear my golf data and type CLEAR to confirm. This permanently deletes your rounds, scores, shots, practice records, launch monitor imports and saved course captures.
Your account, sign-in, player profile, bag setup and any paid membership are kept, so you can carry on playing with an empty history. As with deleting your account, course maps you added to the shared library stay published so that other players can keep using them, and it cannot be undone.
By email
If you cannot get into the app, email us from the address your account is registered to, with the subject line Delete my account.
We ask you to send it from your registered email address so that we can confirm the request is really from you. If you cannot use that address, email us anyway and we will find another way to verify it before deleting anything.
What happens next
- If you delete in the app, your account and data are removed straight away.
- If you email us, we confirm by reply and remove your account and personal data from our live systems within 30 days.
- Either way, copies in encrypted backups are overwritten within 12 months.
What gets deleted
| Deleted | Kept, and why |
|---|---|
| Your account, email address and name | A minimal record of purchases, because tax and accounting law requires us to keep it |
| Your player profile and golf bag setup | |
| Your practice records and imported launch monitor data | |
| Your rounds, scores and shot records | |
| Your saved location and course play data | |
| Your support messages and referral records |
Course maps that you contributed to the shared course library may be kept so that other players can continue to use those courses, but they are disconnected from your account and no longer identify you.
Cancelling a paid membership
Deleting your account does not by itself cancel a subscription that you bought through the App Store or Google Play, because those are managed by Apple and Google rather than by us. Cancel the subscription in your store account first:
- iPhone or iPad: Settings → your name → Subscriptions
- Android: Google Play → Menu → Payments and subscriptions → Subscriptions
If you subscribed on the website, tell us in your email and we will cancel it for you.
Questions
Email samhalegolf@gmail.com. See our Privacy Policy for what we collect and how long we keep it.
Sam Hale Golf, Auckland, New Zealand