Privacy Policy
Clarity Caddy is operated by Sam Hale Golf, based in Auckland, New Zealand. This policy explains what information the app collects, why, who processes it on our behalf, how long it is kept, and how to get it deleted.
We handle personal information in line with the New Zealand Privacy Act 2020. If you use the app from outside New Zealand, your information is stored and processed on servers that may be located overseas.
What we collect
| Information | Why we collect it |
|---|---|
| Email address and name | To create and manage your account and sign you in. |
| Password, stored only as a salted hash and never in readable form | To secure your account. |
| Player profile details and golf bag club distances | To scale distance suggestions to your own game. |
| Practice records, including launch monitor readings you scan or import | To build your practice pattern and compare it with how you play. |
| Round, score and shot records | To track your play and improve your playing model. |
| Course maps and on-course captures you create | To let you map and play courses that are not yet in the library. |
| Location while you are playing | To show distances to the green. See below. |
| Paid access status and purchase records | To manage membership and passes. We never receive or store your full card number. |
| Support messages you send us | To answer your question. |
| Referral invitations and rewards, if you use them | To credit referrals correctly. |
| Technical error reports | To find and fix crashes and faults. |
Location
Clarity Caddy uses your device location only while the app is open and you are using it. It does not track your location in the background, and it does not collect location when the app is closed.
Location is used on your device to calculate distances as you play. Where you save a round, shot or course map to your account, the records you save may include course positions so that they can be shown back to you later.
Your location is never sold, never used for advertising, and never shared with other players.
Photos and camera
The app can use your camera or photo library so you can add a profile photo and capture launch monitor readouts. Images are used to read the numbers from the readout and to store the profile photo you chose. The app does not scan or upload photos you have not selected for these purposes.
Who processes your information
We use the following providers to run the service. They process information on our behalf and are not permitted to use it for their own purposes.
| Provider | Role |
|---|---|
| Supabase | Database and account authentication |
| Netlify | Website and application hosting, server functions and file storage |
| Stripe | Payment processing for purchases made on the website |
| RevenueCat | Validating and managing purchases made inside the mobile apps |
| Apple App Store and Google Play | Processing in-app purchases you make on your phone |
| Resend | Sending account and support emails |
Payment card details are handled by Stripe, Apple or Google directly. Clarity Caddy never receives your full card number.
While you are playing, your device also requests map imagery, course outlines, and weather or elevation data from third-party services, including Esri/ArcGIS, OpenStreetMap and the Overpass API, and Open-Meteo. These requests come from your device, so those services can see your device's network address and the general area you are requesting maps for. We do not send them your account details.
We do not sell your personal information, and we do not share it with advertisers.
How long we keep it
We keep your account information and the golf data attached to it for as long as your account is open, because that history is what the app's playing model is built from.
If you delete your account in the app, your account and golf records are removed straight away. If you ask us by email instead, we remove them from our live systems within 30 days. Copies may remain in encrypted backups for up to 12 months, after which they are overwritten. We keep a minimal record of purchases for as long as tax and accounting law requires, even after an account is deleted.
Your rights
You can ask us to:
- send you a copy of the personal information we hold about you;
- correct anything that is wrong;
- delete your account and the information attached to it;
- delete your golf data on its own, and keep your account.
You do not have to choose between keeping your history and keeping your account. Settings → Clear my golf data in the app permanently deletes your rounds, scores, shots, practice records, launch monitor imports and saved course captures, while your account, sign-in, player profile, bag setup and any paid membership carry on as normal.
To delete your account, see Delete your account, which also explains clearing your golf data. For anything else, email samhalegolf@gmail.com and we will respond within 20 working days.
Security
Traffic between the app and our servers is encrypted using HTTPS. Passwords are stored only as salted hashes and cannot be read by us. Data held by our providers is encrypted at rest. No system is perfectly secure, but if a breach affects you we will notify you and the Office of the Privacy Commissioner as the Privacy Act requires.
Children
Clarity Caddy is not intended for children under 13, and we do not knowingly collect information from them. If you believe a child has created an account, email us and we will remove it.
Changes to this policy
If we change this policy we will update the date at the top of this page. Significant changes will be notified in the app or by email.
Contact
Sam Hale Golf, Auckland, New Zealand
Email: samhalegolf@gmail.com